Returns & Exchanges
Due to the perishable nature of our premium meats, we cannot accept returns once products have left our cold chain; however, we are committed to resolving any issues regarding quality or order accuracy immediately.
Inspect Your Delivery
Please check your order immediately upon arrival to ensure all vacuum seals are intact and the temperature of the meat is chilled.
Document Concerns
If you notice any damage or discrepancies, take clear photographs of the product and the packaging labels within 24 hours of receipt.
Contact Our Butchers
Email our customer service team with your order number and photos to report any quality issues or missing items.
Resolution Process
Our team will review your claim and, where applicable, issue a store credit or arrange for a replacement delivery at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing